Frequently Asked Questions (FAQ)
- Welcome to the Wah Swaad – A Taste of Tradition FAQ section. Here, we address common questions about our products, orders, shipping, returns, and more. If you need further assistance, please contact our customer support team.
- Wah Swaad – A Taste of Tradition is dedicated to bringing you authentic traditional flavors, crafted with care and rooted in heritage. We offer a variety of products that celebrate time-honored recipes and ingredients.
- Our product range includes traditional food items, spices, beverages, and related gourmet products that evoke the essence of cultural heritage. Each product is carefully selected or made to ensure authentic taste and quality.
- We ship across India and may offer international shipping to select countries. For international shipments, additional customs duties and taxes may apply, and delivery times may vary.
- During checkout, you can choose from various shipping methods such as Standard, Express, or Overnight. Estimated delivery times typically range from 3-7 business days for Standard shipping to next-day delivery for Overnight shipping, depending on your location and chosen method.
- Once your order is shipped, we will send you a confirmation email with a tracking number and link. You can also track your order by logging into your account on our website and navigating to the “My Orders” section.
- You can request an order cancellation before shipment by contacting our customer support within 2 hours of placing your order. Once an order is shipped, cancellations are not possible; instead, you can use our return process if needed.
- If your order arrives damaged or defective, contact us within 6-hours of delivery atsupport@wahswaad.com or +91 8125 187 181 with photos and a description of the issue. We will help arrange a replacement, refund, or exchange based on our policy.
- We accept returns for defective, damaged, or not-as-described items within 6-hours of delivery. Items must be unused and in their original packaging unless they are faulty. Initiate a return by contacting our support team for an RMA number and follow the provided instructions.
- Once we receive and inspect submitted proofs, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5 business days. Processing times may vary based on your bank or payment provider.
- We accept various payment methods including credit/debit cards, net banking, and popular digital wallets. All payment transactions are secured to protect your financial information.
- For assistance, please email us at support@wahswaad.com or call +91 8125 187 181. Our support team is available during business hours to help with inquiries regarding orders, products, or policies.
- Yes. We are committed to protecting your privacy. Your personal data is handled according to our Privacy Policy, which details how we collect, use, and store information securely.
- Yes, we offer international shipping to select countries. International orders may be subject to customs duties, taxes, and longer delivery times. Please review our Shipping Policy for more information on international delivery.
- Log into your account on our website to update personal or delivery information. For further changes or assistance, contact our support team.
- For comprehensive details on shipping, returns, refunds, and privacy, please review our Shipping & Delivery Policy, Refund and Cancellation Policy, and Privacy Policy pages on our website.