Refund and Cancellation Policy
- Before Shipment:
- You may request to cancel your order within 2 hours of placing it, provided it has not yet been processed or shipped.
- To request a cancellation, please contact our customer support team immediately at info@wahswaad.com or call +91 8125 187 181.
- If your cancellation request is accepted, you will receive a full refund to the original payment method, minus any non-refundable fees if applicable.
- After Shipment:
- Once an order has been shipped, it cannot be canceled. In such cases, please refer to our return process outlined below after receiving the product.
- We accept returns under the following conditions:
- The product is defective, damaged, or not as described.
- The product is unused, in its original packaging, and in the same condition as received, except in cases where the item is defective or damaged.
- Note:
- Due to the nature of our products, certain items (such as perishable goods) may not be eligible for return unless there is a quality issue.
- Contact Us:
- Reach out to our customer support team at support@wahswaad.com or call +91 8125 187 181 to request a return. Provide your order number, reasons for the return, and supporting evidence such as photos of damaged items if applicable.
- Return Authorization:
- Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number along with instructions on how to return the product.
- Approval:
- If the return is approved, we will process your refund within 5 business days. The refund will be issued to the original payment method.
- Partial Refunds:
- In cases where the product has been partially used or not in its original condition, a partial refund may be granted at our discretion.
- Non-Refundable Items:
- Sweets, Pickles, Snacks, Donuts and Cookies marked as non-returnable are not eligible for refunds.
- If you wish to exchange an item for a different variant or product, please follow the return process to return the original item. Once approved, you may place a new order for the desired product.
- Custom or special orders may not be eligible for cancellation or return unless the item arrives damaged or defective. Please review product descriptions carefully before purchase, as personalized or custom items are typically final sale.
- If you receive a product that is damaged or defective upon arrival, please contact us within 6-hours of delivery with photographic evidence and a description of the issue.
- We will arrange for a replacement, exchange, or refund based on your preference and product availability.
- We reserve the right to update or modify this Refund and Cancellation Policy at any time without prior notice. Changes will be posted on this page, and the updated policy will be effective immediately upon posting. Your continued use of our site and services after changes indicates acceptance of the new terms.
- For questions, concerns, or to initiate a return or cancellation, please contact our customer support at support@wahswaad.com