Safety Policy
- At Wah Swaad – A Taste of Tradition, your safety and well-being are our highest priorities. We are committed to maintaining the highest standards of safety across all aspects of our operations—from product preparation to online transactions and beyond.
- We pledge to provide a safe and secure experience for our customers, employees, and partners. This Safety Policy outlines our procedures and practices to ensure:
- The quality and safety of our food products.
- The security of our online platform and customer data.
- A safe working environment for our team.
- Ingredient Sourcing:
- We source ingredients from reputable suppliers who adhere to strict safety and quality standards.
- Each ingredient is carefully inspected upon receipt to ensure freshness and compliance with health regulations.
- Preparation and Handling:
- All food items are prepared following traditional recipes while complying with modern food safety guidelines.
- Our kitchens maintain high hygiene standards, including regular sanitation, temperature control, and pest management.
- Staff are trained in safe food handling practices, including proper storage, cooking, and packaging techniques to prevent contamination.
- Packaging:
- Products are packaged in safe, food-grade materials that preserve quality and minimize contamination risk during shipping.
- Clear labeling of ingredients and allergens is provided to inform and protect our customers.
- Personal Hygiene:
- All employees must adhere to strict personal hygiene practices, including regular hand washing, wearing clean uniforms, hairnets, and gloves, and ensuring no jewelry that may contaminate food is worn in preparation areas.
- Workplace Cleanliness:
- Our facilities are cleaned and sanitized regularly, including work surfaces, equipment, and storage areas.
- Quality Control:
- Regular quality checks are performed throughout the production process to identify and address any potential safety issues.
- Data Protection:
- We employ industry-standard encryption and security protocols to protect personal information and payment details on our website.
- Access to customer data is restricted to authorized personnel who require it to perform their job responsibilities.
- Payment Safety:
- All transactions are processed through secure payment gateways compliant with Payment Card Industry Data Security Standards (PCI DSS).
- We regularly update our security measures to guard against unauthorized access, data breaches, and fraud.
- Customer Privacy:
- Your privacy is protected in line with our Privacy Policy. We do not share personal information with third parties without your consent, except as required to fulfill orders or comply with legal obligations.
- Safe Packaging:
- Our packaging ensures that food arrives in optimal condition, minimizing the risk of spoilage or contamination during transit.
- Delivery Partners:
- We partner with trusted courier services that follow safety protocols, including proper handling of food items and secure delivery methods.
- Contactless Delivery Options:
- When possible, we offer contactless delivery to minimize direct contact and enhance safety.
- Training:
- Employees receive ongoing training in safety procedures, including safe equipment operation, emergency response, and first aid.
- Protective Equipment:
- Appropriate personal protective equipment (PPE) is provided and required where necessary.
- Workplace Safety:
- We maintain a safe working environment by adhering to occupational safety regulations, conducting regular safety audits, and addressing hazards promptly.
- Regulatory Compliance:
- We comply with all relevant local, national, and international safety regulations and standards related to food production, handling, and e-commerce operations.
- Continuous Improvement:
- We regularly review and update our safety procedures, incorporating feedback, new technologies, and best practices to enhance safety across all areas of our business.
- Incident Reporting:
- Any safety concerns or incidents are reported immediately through our established channels, investigated, and addressed promptly to prevent recurrence.
- Safe Usage:
- While we ensure the safety of our products, we also advise customers to check packaging for damage upon receipt, follow storage instructions, and observe expiration dates to maintain product quality.
- Feedback:
- We encourage customers to provide feedback on any safety issues experienced. Your input helps us improve our practices and ensures a safer experience for everyone.
- If you have any questions, concerns, or suggestions regarding our Safety Policy, please contact us at info@wahswaad.com