Grievance Redressal Policy
- At Wah Swaad – A Taste of Tradition, we are committed to providing excellent products and services while ensuring that any concerns or complaints from our customers are addressed promptly and fairly. This Grievance Redressal Policy outlines the process for submitting, handling, and resolving grievances related to our products, services, or operations.
- This policy applies to all customers, employees, and stakeholders who have concerns or complaints related to:
- Product quality
- Service delivery
- Website functionality
- Order processing
- Delivery and packaging
- Any other matter related to our operations
- We encourage you to share your concerns so that we can address them swiftly. You can submit a grievance through any of the following channels:
- Email:
- Send a detailed description of your grievance to info@wahswaad.com
- Contact Form:
- Use the contact form available on our website under the "Contact Us" section, selecting the "Grievance" category.
- When submitting a grievance, please provide:
- Your full name and contact details
- Order number or transaction reference (if applicable)
- Detailed description of the issue
- Any supporting documents or evidence
- Upon receiving your grievance, we will acknowledge receipt within 5 business days via email or phone, confirming that your complaint is under review. This acknowledgment will include:
- A reference number for your grievance
- The name and contact details of the person handling your case (if applicable)
- An estimated timeline for resolution
- Investigation:
- Our dedicated Grievance Redressal Team will review the details of your complaint.
- We may contact you for further information or clarification.
- We will investigate the issue by consulting relevant departments, reviewing documentation, and analyzing any evidence provided.
- Based on the investigation, we will propose a resolution, which may include replacement of products, refunds, corrective actions, or other appropriate remedies.
- If additional time is needed to resolve the issue, we will inform you of the extended timeline and reasons for the delay.
- We will communicate the outcome of our investigation and the proposed resolution to you through your preferred contact method.
- If you are satisfied with the resolution, we will proceed to close the grievance.
- If you are not satisfied, further discussions and escalations can be arranged as per the escalation procedure outlined below.
- If your grievance is not resolved to your satisfaction or if there is a delay in resolution, you can escalate the matter:
- Initial Escalation:
- Contact the Grievance Redressal Manager at info@wahswaad.com or call +91 8125 187 181. Provide your grievance reference number and details about the unresolved issue.
- Further Escalation:
- If the matter remains unresolved, you can escalate to the Chief Operating Officer (COO) or a designated senior official by sending an email to hello@wahswaad.com
- External Mediation:
- If internal escalation does not lead to a satisfactory resolution, you may consider seeking assistance from relevant consumer forums or regulatory bodies.
- We maintain records of all grievances and their resolutions for a period of 2 years. These records help us track recurring issues, improve our processes, and ensure accountability.
- All grievances will be handled with confidentiality. We will only share your personal information with those directly involved in resolving your complaint or as required by law. Sensitive information will be protected in accordance with our Privacy Policy.
- We strictly prohibit any form of retaliation against individuals who submit grievances in good faith. If you believe you have experienced retaliation, please report it immediately through the channels provided above.
- This Grievance Redressal Policy is periodically reviewed and updated to ensure its effectiveness. Changes will be communicated via our website and updated policy documents.
- For any questions regarding this policy or to follow up on a grievance, please contact our Grievance Redressal Team at info@wahswaad.com
- If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: info@wahswaad.com