Shipping & Delivery Policy
- Welcome to Wah Swaad – A Taste of Tradition. This Shipping & Delivery Policy outlines how we process and deliver orders placed through our websitewww.wahswaad.com. By placing an order with us, you agree to the terms outlined in this policy.
- Order Confirmation:
- Once you place an order, you will receive an order confirmation email. This email confirms that we have received your order and are preparing it for shipment.
- Processing Time:
- Orders are typically processed within [X] business days after payment confirmation. During high-demand periods or promotional events, processing times may increase.
- Business Days:
- Our processing and shipping operations run Monday through Friday, excluding public holidays.
- Shipping Partners:
- We partner with reliable courier services to ensure safe and timely delivery of your orders. Depending on your location and the service selected, carriers may include [FedEx, DHL, India Post, Blue Dart, etc.].
- Shipping Options:
- At checkout, you will be presented with various shipping options (e.g., Standard, Express, Overnight). Delivery estimates and costs will vary based on the option chosen and your location.
- Packaging:
- All orders are carefully packaged to preserve the quality and freshness of our products, reflecting our commitment to tradition and quality.
- Domestic Shipping:
- We currently shipping across. Please ensure your shipping address is correct and complete to avoid delays.
- International Shipping:
- We may offer international shipping to select countries. International orders may require additional processing time due to customs and import regulations. Shipping fees, taxes, and customs duties are the responsibility of the recipient.
- Calculation:
- Shipping costs are calculated based on the weight, dimensions, destination, and chosen shipping method for your order. These costs will be clearly displayed at checkout before you finalize your purchase.
- Promotions & Free Shipping:
- Occasionally, we may offer promotional free shipping on orders above a certain value or within specific locations. These offers will be communicated on our website.
- Delivery times vary based on your location, chosen shipping method, and product availability. The following are estimated delivery times:
- Standard Shipping:
- 5 - 8 business days
- Express Shipping:
- 2 - 5 business days
- Overnight Shipping:
- Next business day (subject to cut-off times and product availability)
- Please note that delivery estimates start from the date of shipment, not the order date. Actual delivery times may vary due to factors beyond our control, such as weather, courier delays, or customs processing for international shipments.
- Tracking Number:
- Once your order ships, we will send you a shipping confirmation email with a tracking number and a link to track your package.
- Track Online:
- You can also track your order by logging into your account on our Site and navigating to the “My Orders” section.
- Transfer of Risk:
- Ownership and risk of loss pass to you once the carrier delivers the package to your designated shipping address. We are not responsible for delays or damages occurring after the shipment has been handed over to the carrier.
- Damaged or Lost Shipments:
- If your package arrives damaged or you believe it has been lost, please contact our customer support immediately at info@wahswaad.com or call +91 8125 187 181. We will work with the courier to resolve the issue, which may include a replacement or refund, subject to our investigation and verification.
- Incorrect Address:
- Please ensure that all shipping information is accurate at checkout. We cannot be held responsible for delays or losses due to incorrect or incomplete address details provided by the customer.
- Delivery Attempts:
- If the courier is unable to deliver your order due to an incorrect address, absence at the delivery location, or other reasons, they may attempt redelivery or return the package to us. Additional charges or delays may apply to reship the order.
- Import Duties:
- International shipments may be subject to customs duties, taxes, or fees imposed by the destination country. These costs are the responsibility of the recipient and are not included in the shipping fees or product prices.
- Customs Delays:
- Delays caused by customs processing are beyond our control. We advise customers to contact their local customs office for more information if their package is delayed at customs.
- Once an order has been shipped, we cannot change the delivery address or update shipping details. Please ensure all details are correct before placing your order.
- If you have questions or concerns about our Shipping & Delivery Policy, please contact our customer support team: info@wahswaad.com